LetNet AVVID Voice-Over-IP
cc/td/doc/product/voice/c_ipphon/ip_7960

PDF

Table of Contents

Placing a Call and Other Basic Phone Tasks

Placing a Call and Other Basic Phone Tasks

Basic phone tasks include placing, receiving and forwarding calls. The following sections describe how to perform these basic tasks on your Cisco IP Phone model 7960 or 7940:

Making Telephone Calls

These sections describe how you can place, answer, or otherwise manage a telephone call:

Placing a Call

You can place a call with your Cisco IP Phone in any of the following ways:


Tips To locate buttons, keys, and other parts on your phone, refer to the "A Road Map to Your Cisco IP Phone" section.

Answering a Call

To answer an incoming call:

Ending a Call

To end a call:

Muting a Call

You can mute the handset, headset, or speakerphone during a call. The mute feature temporarily disables your phone's microphone. Mute prevents the party or parties on the other end of the line from hearing you, but does not interfere with your ability to hear them.

To mute a call, press the Mute button. To disengage mute, press Mute again.

Putting a Call on Hold

When you put a call on hold, the call remains active even though you and the other party cannot hear one another. You can answer other calls while a call is on hold.

If you cannot use the Navigation button because only one line displays on your phone's LCD screen, press the line button next to the call that you want to resume. If your phone opens a new line at this point, press the EndCall soft key to return to the desired call.


Tips If you are talking on one line when a second call rings on another line, you can press the answer soft key to automatically put the first call on hold.

Transferring a Call

Follow these steps to transfer a call to another phone.

Procedure


Step 1   During a call, press the Trnsfer soft key. This puts the call on hold.

Step 2   Dial the number or office extension to which you want to transfer the call.

Step 3   When it rings on the other end, press Trnsfer again. Or, when the party answers, announce the call and then press Trnsfer.

Step 4   If you are using a handset, hang up.

If the party refuses the call, press the Resume soft key to return to the original call.


Redialing a Number

To redial the most recently dialed number, press the Redial soft key. Doing so without lifting the handset activates the speakerphone or headset.

To redial a number from a line other than your primary line, select the desired line button and then press Redial.

Parking a Call

Park a call when you want to store the call and then retrieve the call from another phone in the Cisco CallManager system (for example, a phone in someone else's office or in a conference room). Call park numbers are pre-configured for this purpose by your system administrator.

Follow these steps to park a call.

Procedure


Step 1   During an active call, press the more soft key until you see the Park tab.

Step 2   Press Park. The LCD screen displays the special call park number at which the call is stored. If the screen does not display a call park number, the call park feature is not available to you.

Step 3   Make a note of the call park number, then hang up. The call is parked at that number, allowing you to retrieve it from another phone.

Step 4   To retrieve the parked call from any phone in the Cisco CallManager system, dial the call park number at which the call is parked.


Using Call Pickup

You can answer an incoming call that is ringing on a telephone extension other than your own by using the call pickup feature.

There are two types of call pickup available on the Cisco IP Phone, as described in these topics:

How to Pick Up Calls Within Your Group

Call pickup allows you to pick up incoming calls within your own group. A "group" in this sense is any consolidation of Cisco IP Phone extensions, as defined by your system administrator. For example, your group might contain co-workers in neighboring offices or cubes.

Activate call pickup so that an incoming call delivered to another extension in your group rings on your extension.

Procedure


Step 1   Press any available line button on your Cisco IP Phone.

Step 2   Press the PickUp soft key. The call now rings on your phone.

Step 3   Answer the incoming call.



Tips If there is more than one incoming call involved when you activate call pickup, the first unanswered call will ring at your phone.

How to Pick Up Calls Outside of Your Group

Group call pickup allows you to pick up incoming calls within your own group or in other groups. A "group" might contain co-workers in neighboring offices or cubes.

You must dial the appropriate call pickup group number when using this feature. A call pickup group number is provided to you by your system administrator.

Procedure


Step 1   Press any available line button.

Step 2   Press the GPickUp soft key.

Step 3   Dial the required call pickup group number.

Step 4   Answer the incoming call that is redirected to your phone.

Step 5   To pick up a call using a different call pickup group number, hang up and begin again at Step 1.



Tips If there is more than one incoming call involved when you activate group call pickup, you receive the first unanswered call. If there is no unanswered call in the group, or if you dial an invalid group number, you receive a fast busy tone.

Using Call Forwarding

Call forwarding allows you to redirect all incoming calls from your Cisco IP Phone to another number.

Call forwarding should be set up when you want all calls to be redirected to a different number where you can answer the calls. For example, if you are going to be working in another office. You can forward calls to an IP Phone or to a traditional analog phone.

This section covers these topics:

Setting Up Call Forwarding on Your Phone

Follow these steps to set up call forwarding on your phone.

Procedure


Step 1   Press the CFwdAll soft key. You should hear two beeps.

Step 2   Enter the number to which you want to forward all of your calls.

After you enter the number, an animated phone icon with a flashing right arrow appears in the upper-right corner of the LCD screen. The LCD also displays a message confirming the number or extension to which your calls are being forwarded.

Step 3   To cancel call forwarding, press the CFwdAll soft key.



Tips You can forward all calls from your phone to another phone even if you are not at the location of your Cisco IP Phone. To do this, you need access to a web page. For instructions, see the "How to Set Up Call Forwarding When Not at Your Phone" section.

How Call Forwarding Works with Your Voice Mail System

Call forwarding sends all incoming calls intended for your Cisco IP Phone to another number. However, your Cisco IP Phone does not relinquish the forwarded call at the new number unless the call is answered (in other words, picked up by a person or a mechanical answering machine). Your Cisco IP Phone considers a forwarded call "unanswered" after a certain number of rings. Unanswered, forwarded calls are redirected to your voice mail system (if one is available for your Cisco IP Phone).

Making Conference Calls

Your Cisco IP Phone supports conference calls, enabling you to talk with multiple parties at the same time.

This section covers the following topics:

Placing a Conference Call

Follow these steps to turn a call into a conference call.

Procedure


Step 1   During a call, press the more soft key and then the Confrn soft key. Doing so automatically activates a new line and puts the first party on hold.

Step 2   Place a call to another number or extension.

Step 3   When the call connects, press Confrn again to add the new party to the conference call.

Repeat these steps to add parties to the conference call.


Conference Call Tips

Meet-Me Conference Calls

Your Cisco IP Phone supports Meet-Me conferences. A Meet-Me conference allows other callers to dial into the conference call. A Meet-Me conference requires a special conference number which is pre-configured for this purpose by your system administrator.

This section covers these topics:

Establishing a Meet-Me Conference

Follow these steps to establish a Meet-Me conference call.

Before You Begin

Contact your system administrator for the necessary Meet-Me conference number or numbers.

Procedure


Step 1   Press the more soft key twice to display the Meet-Me tab.

Step 2   Press the Meet-Me soft key.

Step 3   Dial the Meet-Me conference number.

Step 4   Follow the voice instructions to establish the Meet-Me conference.


Joining a Meet-Me Conference

To join a Meet-Me conference, simply dial the Meet-Me conference number provided by the Meet-Me conference initiator. You are connected to the conference once the conference initiator has dialed in and established the conference. You do not need to press the Meet-Me soft key on your Cisco IP Phone.

Adjusting the Ringer Volume

To change the volume used by the ringer, press the up or down Volume button while the handset is in its cradle. Continue to press the Volume button to hear sample rings and to adjust the volume to the desired level.


Note   In addition to changing the ringer volume, you can also change the ringer sound. For instructions, see the "Changing the Ringer Sound" section.