Basic phone tasks include placing, receiving and forwarding calls. The following sections describe how to perform these basic tasks on your Cisco IP Phone model 7960 or 7940:
These sections describe how you can place, answer, or otherwise manage a telephone call:
You can place a call with your Cisco IP Phone in any of the following ways:
|Tips To locate buttons, keys, and other parts on your phone, refer to the "A Road Map to Your Cisco IP Phone" section.|
To answer an incoming call:
To end a call:
You can mute the handset, headset, or speakerphone during a call. The mute feature temporarily disables your phone's microphone. Mute prevents the party or parties on the other end of the line from hearing you, but does not interfere with your ability to hear them.
To mute a call, press the Mute button. To disengage mute, press Mute again.
When you put a call on hold, the call remains active even though you and the other party cannot hear one another. You can answer other calls while a call is on hold.
|Note Keep in mind that when you put a call on hold, a beeping tone generates or music plays. If you put a conference call on hold, you subject the other conference participants to the beeping tone or music. For conference calls, consider using the Mute feature, instead.|
|Tips If you are talking on one line when a second call rings on another line, you can press the answer soft key to automatically put the first call on hold.|
Follow these steps to transfer a call to another phone.
Step 2 Dial the number or office extension to which you want to transfer the call.
Step 3 When it rings on the other end, press Trnsfer again. Or, when the party answers, announce the call and then press Trnsfer.
Step 4 If you are using a handset, hang up.
If the party refuses the call, press the Resume soft key to return to the original call.
To redial the most recently dialed number, press the Redial soft key. Doing so without lifting the handset activates the speakerphone or headset.
To redial a number from a line other than your primary line, select the desired line button and then press Redial.
Park a call when you want to store the call and then retrieve the call from another phone in the Cisco CallManager system (for example, a phone in someone else's office or in a conference room). Call park numbers are pre-configured for this purpose by your system administrator.
Follow these steps to park a call.
Step 2 Press Park. The LCD screen displays the special call park number at which the call is stored. If the screen does not display a call park number, the call park feature is not available to you.
Step 3 Make a note of the call park number, then hang up. The call is parked at that number, allowing you to retrieve it from another phone.
Step 4 To retrieve the parked call from any phone in the Cisco CallManager system, dial the call park number at which the call is parked.
|Note You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination. See your system administrator for this time limit.|
You can answer an incoming call that is ringing on a telephone extension other than your own by using the call pickup feature.
There are two types of call pickup available on the Cisco IP Phone, as described in these topics:
|Note Call pickup and group call pickup are optional features configured by your system administrator; your phone does not support these features by default.|
Call pickup allows you to pick up incoming calls within your own group. A "group" in this sense is any consolidation of Cisco IP Phone extensions, as defined by your system administrator. For example, your group might contain co-workers in neighboring offices or cubes.
Activate call pickup so that an incoming call delivered to another extension in your group rings on your extension.
Step 2 Press the PickUp soft key. The call now rings on your phone.
Step 3 Answer the incoming call.
|Tips If there is more than one incoming call involved when you activate call pickup, the first unanswered call will ring at your phone.|
Group call pickup allows you to pick up incoming calls within your own group or in other groups. A "group" might contain co-workers in neighboring offices or cubes.
You must dial the appropriate call pickup group number when using this feature. A call pickup group number is provided to you by your system administrator.
Step 2 Press the GPickUp soft key.
Step 3 Dial the required call pickup group number.
Step 4 Answer the incoming call that is redirected to your phone.
Step 5 To pick up a call using a different call pickup group number, hang up and begin again at Step 1.
|Tips If there is more than one incoming call involved when you activate group call pickup, you receive the first unanswered call. If there is no unanswered call in the group, or if you dial an invalid group number, you receive a fast busy tone.|
Call forwarding allows you to redirect all incoming calls from your Cisco IP Phone to another number.
Call forwarding should be set up when you want all calls to be redirected to a different number where you can answer the calls. For example, if you are going to be working in another office. You can forward calls to an IP Phone or to a traditional analog phone.
This section covers these topics:
Follow these steps to set up call forwarding on your phone.
Step 2 Enter the number to which you want to forward all of your calls.
|Note Be sure to enter the number exactly as you would if you were placing a call to that number. For example, enter an access code such as 9 or the area code, if necessary. Your system administrator might restrict the call forwarding feature to numbers within your company.|
After you enter the number, an animated phone icon with a flashing right arrow appears in the upper-right corner of the LCD screen. The LCD also displays a message confirming the number or extension to which your calls are being forwarded.
Step 3 To cancel call forwarding, press the CFwdAll soft key.
|Tips You can forward all calls from your phone to another phone even if you are not at the location of your Cisco IP Phone. To do this, you need access to a web page. For instructions, see the "How to Set Up Call Forwarding When Not at Your Phone" section.|
Call forwarding sends all incoming calls intended for your Cisco IP Phone to another number. However, your Cisco IP Phone does not relinquish the forwarded call at the new number unless the call is answered (in other words, picked up by a person or a mechanical answering machine). Your Cisco IP Phone considers a forwarded call "unanswered" after a certain number of rings. Unanswered, forwarded calls are redirected to your voice mail system (if one is available for your Cisco IP Phone).
Your Cisco IP Phone supports conference calls, enabling you to talk with multiple parties at the same time.
This section covers the following topics:
Follow these steps to turn a call into a conference call.
Step 2 Place a call to another number or extension.
Step 3 When the call connects, press Confrn again to add the new party to the conference call.
Repeat these steps to add parties to the conference call.
|Note Keep in mind when you put a call on hold, a beeping tone generates or music plays. If you put a conference call on hold in order to place or answer another call, you subject the other conference participants to the beeping tone or music that automatically generates when the call is on hold. To avoid disrupting the other callers, consider muting the call instead.|
Your Cisco IP Phone supports Meet-Me conferences. A Meet-Me conference allows other callers to dial into the conference call. A Meet-Me conference requires a special conference number which is pre-configured for this purpose by your system administrator.
This section covers these topics:
Follow these steps to establish a Meet-Me conference call.
Before You Begin
Contact your system administrator for the necessary Meet-Me conference number or numbers.
Step 2 Press the Meet-Me soft key.
Step 3 Dial the Meet-Me conference number.
Step 4 Follow the voice instructions to establish the Meet-Me conference.
To join a Meet-Me conference, simply dial the Meet-Me conference number provided by the Meet-Me conference initiator. You are connected to the conference once the conference initiator has dialed in and established the conference. You do not need to press the Meet-Me soft key on your Cisco IP Phone.
To change the volume used by the ringer, press the up or down Volume button while the handset is in its cradle. Continue to press the Volume button to hear sample rings and to adjust the volume to the desired level.
|Note In addition to changing the ringer volume, you can also change the ringer sound. For instructions, see the "Changing the Ringer Sound" section.|