Student Handbook 2012-13 | Student Life

Information Technology Services

LeTourneau University provides students, faculty, and staff with many technology services available through LetNet, the LeTourneau Network. Services are accessible from a variety of access points, including on-campus residence halls, academic locations, and remotely via the internet.

Help Desk Information

The information Technology Help Desk provides assistance to users with problems or questions related to campus computers, networks, phone systems, and LETU services such as MyLETU Courses (Blackboard), MyFiles, Webmail, and others.

Website: The Information technology website is available at www.letu.edu/it and Twitter feed @LETUIT. Website contains detailed info about technology at LeTourneau University. Live Chat, Self-Service help, discounts, knowledge base, FAQs, support resources, instructional references, news, project information, policies, and staff contact information are available.
Email: Requests for support can be sent via email to support@letu.edu.
Phone: Call IT at (903) 233-3500 or toll-free at (866) TEC-LETU. Help is available to midnight most everyday (exact hours listed on the IT website)

Accounts

LetNet accounts provide students access to LetNet resources using the same user name and password used to access the MyLETU Portal (https://my.letu.edu) during the application process.

MyLETU Courses

MyLETU Courses (Blackboard) is an online extension of LeTourneau University courses. Every student attending LeTourneau University is automatically enrolled into course sites according to their registered schedule. Students use their LetNet account to access MyLETU Courses at http://courses.letu.edu.

File Sharing and P2P

LeTourneau University has put together information regarding your responsibility as a student concerning File Sharing and Peer-to-Peer (P2P) networks. Please review this information and look for the link on using Legal Alternatives to ensure you are following not only LeTourneau policy but Federal Guidelines. Review all of this information as well as a tutorial by going to www.letu.edu/filesharing. In addition, be sure you understand the policy for copyright violations available on this web site.

E-mail

Every student attending LeTourneau University is automatically assigned a LeTourneau E-mail account. Information about email services may be found by selecting "Email/Antispam" from within the "Services" category at the IT website. Please note: every student is responsible for reading their email on a regular basis and will be held accountable for official University communication sent through electronic mail, voicemail, and campus mail.

LETU Campus Network Access

Wired Ethernet jacks are available for each residential student in each residence room. Wireless access is available to all registered students and is available in all residential locations, all academic locations, and in other areas around campus. Please select "Wireless" under the "Services" category for more information.

Internet Access

Internet access is available to students on campus via wired or wireless connections.

Home Page, MyLETU Web Portal, and Calendar

The LETU Home page provides an up-to-date list of happenings on campus as well as announcements. Setting your browser's home page to www.letu.edu will ensure you don't miss any campus announcements. The MyLETU web portal provides access to specific information such as online course registration and change of information forms (my.letu.edu). The LETU campus-wide calendar can be accessed at www.letu.edu/cal.

Other Services

Web site services may be requested for use by student organizations. The LeTourneau FTP site at http://ftp.letu.edu offers course-specific files, open source ISOs, and other files mirrored or available for local download.

Computer Labs

Four general-purpose computing centers containing Windows and Apple computers are available in Longview Hall. Software available in the labs includes Microsoft Office, Web browsers, and other software required for specific courses. See the IT web site for current computing center hours. Help Desk technicians are available for in-person assistance in the Longview Hall Computing Center during the evenings and weekends. Special purpose labs are located in the Glaske Center, the Education Center, and the Abbott Aviation Center. In addition, a number of computers are available for students to use for research in the Margaret Estes Library.

Network Connections

Every residence hall room and apartment is supplied with Ethernet network connections to ResNet, the LeTourneau Residential Network. Recommendations for equipment for your residence hall room can be found at IT's Move-In Guide. This guide can be found on the IT home page at http://www.letu.edu/it/resources/movein/. For more information on the shaping and metering of bandwidth, visit http://netreg.letnet.net.

LetNet Technology Guidelines and Policies

As in any organization, policies are designed to allow smooth operation of resources and facilities especially when we work with each other and share so many resources. The most up-to-date polices are found on the LetNet Technology Guidelines and Policies webpage. These policies have various actions attached to them when violated. These come in three different levels:

GREEN
These are areas that we will investigate and collaborate with Student Affairs to determine the best course of action. Any fine or discipline will be determined on a case-by-case basis.

ORANGE
These violations are significant and will have a moderate fine attached to them. Disconnection from the network and/or deactivation of LetNet account may occur without prior warning if necessary to identify and address Orange violations.

RED
These are critical violations and/or major security threats. Fines and discipline will be assessed for any breach of the policy. Disconnection from the network and/or deactivation of LetNet account may occur without prior warning if necessary to identify and address Red violations.

The guidelines below are for ease of reference and not all-inclusive. The main policy link above remains the authoritative reference for any additional policies not listed below.

Based on the policy, these levels are as follows:

GREEN	Any interference with the primary purpose of our network for academic pursuits (listed under Acceptable use) Connecting a disallowed network-extending device (multi-homed computer, bridges, routers, hubs, or other similar equipment) to LetNet Connecting equipment other than a personal computer or registered approved gaming device to a ResNet jack Extending a ResNet jack for use by more than one computer (without permission) Not setting your computer name or hostname to your LetNet account name Creating/joining any workgroup other than "ResNet"
ORANGE	The presence of server services intended for access from outside of LeTourneau's network Running a wireless access point of any kind on campus (whether connected to LetNet or not) Connecting another network to LetNet (whether through use of VPN or network hardware) Remote controlling a computer outside of the guidelines listed Not maintaining an antivirus solution on your computer Using an administrative (purple) Ethernet jack or other wired network jack outside a residence hall for a personal computer Using a LetNet service to communicate with another individual when that individual has asked not to be communicated with Using "mass mailings" to address large quantities of LetNet users via email
RED	Possessing, distributing, or otherwise making available illegal material as defined in the guidelines Attempting to circumvent existing LetNet security or network management measures or the spirit of such measures as defined in the guidelines and policies Sharing your LetNet account information -Using or distributing tools that provide packet sniffing, spoofing, port or service scanning or indexing The presence of any administrative service as defined by the "Security, Unauthorized Access, and Denial of Service" section of the guidelines and policies Undue use of network resources which is unusually intense and/or disruptive Using LetNet to acquire or distribute personal information which you do not have the right to possess Gathering user information into a database or information store of any kind Configuring network protocol settings (including DHCP, TCP settings, etc) in ways designed to violate the spirit of LetNet guidelines and policy Using a static IP address Mac address spoofing or tampering

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