Students and faculty using their own computers are expected to comply with the minimal hardware configurations recommended by our Information Technology department.
To use Canvas, students and faculty must have access to the Internet, must use an approved web browser, and must use LeTourneau e-mail. In addition, the Microsoft Office Suite software package is required and specific plug-ins may be required to view posted material in some courses.
Downloading and installing the following applications will allow Canvas users to view and use various file types that may be found within a course. Some courses may require additional software as well.
In order to use the Conferences inside Canvas, Java must be enabled inside your web browser.
If you are experiencing technical problems (i.e. problems with your computer, password, Internet connection, accessing the course site), technical support staff is available to assist you. Tech Support can be reached at TechSupport@letu.edu or 903-233-3500.
To access Canvas, students and faculty may use any Internet service to establish a connection to the Internet. However, they must use either Microsoft Internet Explorer or Netscape Navigator as their web browser when working with Canvas. When using an Internet service that provides a different web browser (such as AOL or Juno), Blackboard users should first connect to the Internet, then close their service's browser and open Microsoft Internet Explorer or Netscape Navigator before moving to courses.letu.edu.
For a list of supported browsers and versions, see https://community.canvaslms.com/docs/DOC-1284
Installed pop-up blockers must be turned off while working with Canvas.